Building Strong Projects – Inspector and Contractor Relationships

Building a multifamily development, a single- family home, or even a high rise? Inspections are part of the process for every building process. The project and hard work will be examined in detail to make sure it passes all codes and requirements. You think everything has been covered, but has it? Projects can be stressful, and often filled with uncertainty until the final approval is in hand. In fact, the success of any project depends on how smoothly the inspection process goes.

Construction projects will normally always require inspections. They are necessary for the safety, consistency, and reliability of the project. Every element is important. After all, someday people will call the projects that are built a home or a business, and proper inspections help make this happen. Inspectors are key partners in the construction process and are not there to intentionally slow down a project. They are fundamental in helping deliver the highest quality developments, and work with contractors from infrastructure stages all the way to completion. Inspectors are responsible for confirming that everything is up to current/adopted codes and standards.

Who does the inspector represent? It can vary, but normally it is the local municipality, the county, and the local government. Developers and owners may hire them independently if so desired. Sometimes the local government and authority having jurisdiction employs inspectors directly, and sometimes they will hire third party contractors. Regardless, every inspector is committed to ensuring every development meets local building standards, codes, and requirements, just as the construction companies and contractors are. Everyone must work together.

Projects have schedules and timelines. Inspectors have schedules and commitments. The real challenge is merging these schedules, timelines, and commitments so that deadlines are met. One missed appointment, one delayed inspection, and one failed inspection can throw off all timelines. Expectations and deliverables also come into play. Inspectors know what they are looking for, and they may know specific issues that can occur in a local area, General contractors need to deliver and this information can prove to be very useful. Inspectors should be viewed as a resource of knowledge, and not as a road- block to success.

How can a project team build strong relationships with their inspectors? Some keys points are communication, consistency, and trust. Consistent, upfront, and ongoing communication will often lead to strong relationships.  Solid relationships usually make communication easier and more likely to occur. All contractors like consistency. Regardless, if it is a pass or fail situation, as long as consistency is met, contractors usually understand. No one likes to be blind- sided or surprised, so consistent inspections are a must. If strong communication and consistency are met, that usually leads to a level of trust needed to complete the project in a timely and quality manner.

As a general contractor, the goal is to deliver safe, solidly built, and beautiful developments. Inspectors are critical partners that help bring these best- in- class developments to life. Building strong, beneficial relationships, and learning how the inspectors work can make the building process much smoother. Remember, at the end of the day, contractors and inspectors should strive for the same goals and expectations. Work together to ensure that a safe, quality, and code compliant project is delivered.

Ty Chapman
Director of Operations – Texas
Bureau Veritas North America, Inc.